What is Salesforce.com?
Salesforce.com is a global cloud computing company headquartered in San Francisco, California. Though best known for its customer relationship management (CRM) product, it is currently ranked the most innovative company in America by Forbes magazine. The company was founded in March 1999 by former Oracle executive Marc Benioff.
This software delivered entirely over the internet (Cloud computing). Customers would no longer need to purchase servers with infrastructure and install software. All they would need is internet connection and a web browser.
Salesforce features for users:
We can integrate Salesforce with email like outlook
very easily.
- Chatter is a kind of face book, twitter.
- Here we can post our comments. Like comments posted by others
in organization.
- Here we can create groups and invite people to the group.
3. Reports and Dashboards:
- We can create reports very easy, within seconds we can create reports.
- Dashboard is a group of graphical representation of reports. We can add 20 reports for single dashboard.
- We can refresh or schedule a report/dashboard within seconds to send email to users.
4. Social:
We can integrate Salesforce with Facebook, Chatter, Gmail and YouTube.
5. Mobile:
We can access Salesforce via mobiles
Salesforce Configuration Features:
1. Page Layouts
2. Custom Fields & Objects
3. Validation Rules
4. Workflows
5. Approval Process
6. Security
7. Multi-Currency
8. Multi-Lingual
2. Apex
3. Soql
2. Migration Tool
3. Force.com IDE
CRM is a model used to manage organization’s
interactions.
- Phone calls
- Emails
- Meeting
- Social Media
With customers and prospects pertaining to
- Sales
- Marketing
- Support
Goals of CRM:
- Increasing Sales revenue
- Increase visibility between departments
- Decrease operating costs
- Streamline business process
What are the benefits of CRM?
1. Growth in Number of customers.
Salesforce.com is a global cloud computing company headquartered in San Francisco, California. Though best known for its customer relationship management (CRM) product, it is currently ranked the most innovative company in America by Forbes magazine. The company was founded in March 1999 by former Oracle executive Marc Benioff.
This software delivered entirely over the internet (Cloud computing). Customers would no longer need to purchase servers with infrastructure and install software. All they would need is internet connection and a web browser.
Salesforce features for users:
1. Email Integration:
2. Chatter:
- Here we can post our comments. Like comments posted by others
in organization.
- Here we can create groups and invite people to the group.
3. Reports and Dashboards:
- We can create reports very easy, within seconds we can create reports.
- Dashboard is a group of graphical representation of reports. We can add 20 reports for single dashboard.
- We can refresh or schedule a report/dashboard within seconds to send email to users.
4. Social:
We can integrate Salesforce with Facebook, Chatter, Gmail and YouTube.
5. Mobile:
We can access Salesforce via mobiles
Salesforce Configuration Features:
1. Page Layouts
2. Custom Fields & Objects
3. Validation Rules
4. Workflows
5. Approval Process
6. Security
7. Multi-Currency
8. Multi-Lingual
Salesforce Development features
1. Visualforce Pages2. Apex
3. Soql
Salesforce Tools
1. Dataloader2. Migration Tool
3. Force.com IDE
Why Salesforce.com?
- It is a Number one on demand CRM.
- Force.com platform – Reduce development cost. We can deliver applications in very short time.
- App Exchange – It is very good market place to sell our custom applications and to buy applications from App Exchange.
- It is available on cloud – No need to install any software and No hardware required.
What is CRM:
Customer
relationship management (CRM) is a model for managing a company’s interactions
with current and future customers. It involves using technology to organize, automate,
and synchronize sales, marketing, customer service, and technical support.
Customer relationship management
(CRM) is a model for managing a company’s interactions with current and
future customers. It involves using technology to organize, automate,
and synchronize sales,marketing, customer service, and technical
support. - See more at:
http://sfdcgurukul.blogspot.in/2013/09/what-is-crm.html#sthash.BeZuLDyd.dpuf
- Phone calls
- Emails
- Meeting
- Social Media
With customers and prospects pertaining to
- Sales
- Marketing
- Support
Goals of CRM:
- Increasing Sales revenue
- Increase visibility between departments
- Decrease operating costs
- Streamline business process
What are the benefits of CRM?
1. Growth in Number of customers.
2.
Maximization of opportunities.
3. Long term profitability and sustainability.
4. Helps sales staff close deal faster.
5. Reduce cost.
6. Increase Customer satisfaction
7. Ensuring customer focus.
3. Long term profitability and sustainability.
4. Helps sales staff close deal faster.
5. Reduce cost.
6. Increase Customer satisfaction
7. Ensuring customer focus.
BENEFITS OF CRM?
Salesforce.com is a global cloud
computing company headquartered in San Francisco, California. Though best known
for its customer relationship management (CRM) product, It is currently ranked
the most innovative company in America by Forbes magazine. The company was
founded in March 1999 by former Oracle executive Marc Benioff.
Salesforce.com is a global cloud
computing company headquartered in San Francisco, California. Though best known
for its customer relationship management (CRM) product, It is currently ranked
the most innovative company in America by Forbes magazine. The company was
founded in March 1999 by former Oracle executive Marc Benioff.
Salesforce.com
is a global cloud computing company headquartered in San Francisco,
California. Though best known for its customer relationship management
(CRM) product, It is currently ranked the most innovative company in
America by Forbes magazine.The
company was founded in March 1999 by former Oracle executive Marc
Benioff. - See more at:
http://sfdcgurukul.blogspot.in/2013/09/what-is-salesforcecom.html#sthash.8JKqJ8zc.dpuf
Salesforce.com
is a global cloud computing company headquartered in San Francisco,
California. Though best known for its customer relationship management
(CRM) product, It is currently ranked the most innovative company in
America by Forbes magazine.The
company was founded in March 1999 by former Oracle executive Marc
Benioff. - See more at:
http://sfdcgurukul.blogspot.in/2013/09/what-is-salesforcecom.html#sthash.8JKqJ8zc.dpuf
Salesforce.com
is a global cloud computing company headquartered in San Francisco,
California. Though best known for its customer relationship management
(CRM) product, It is currently ranked the most innovative company in
America by Forbes magazine.The
company was founded in March 1999 by former Oracle executive Marc
Benioff. - See more at:
http://sfdcgurukul.blogspot.in/2013/09/what-is-salesforcecom.html#sthash.8JKqJ8zc.dpuf
Salesforce.com
is a global cloud computing company headquartered in San Francisco,
California. Though best known for its customer relationship management
(CRM) product, It is currently ranked the most innovative company in
America by Forbes magazine.The
company was founded in March 1999 by former Oracle executive Marc
Benioff. - See more at:
http://sfdcgurukul.blogspot.in/2013/09/what-is-salesforcecom.html#sthash.8JKqJ8zc.dpuf
Salesforce.com
is a global cloud computing company headquartered in San Francisco,
California. Though best known for its customer relationship management
(CRM) product, It is currently ranked the most innovative company in
America by Forbes magazine.The
company was founded in March 1999 by former Oracle executive Marc
Benioff. - See more at:
http://sfdcgurukul.blogspot.in/2013/09/what-is-salesforcecom.html#sthash.8JKqJ8zc.dpuf
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